Terms and conditions
These "Terms and Conditions" govern the relationship between "ISD BG" Ltd. (hereinafter referred to as www.isd-bg.com) on the one hand and users of the electronic (internet) pages and services located at the domain www.isd-bg.com (hereinafter referred to as the "site"). These terms are binding for all users who, by marking any object, link, or button placed on the pages of www.isd-bg.com (except for the link to these "Terms and Conditions"), agree to and fully accept these "Terms and Conditions" and commit to comply with them.
"ISD BG" Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria, with its registered office and management address: Sofia, "Dejan Belishki" Street №54, UIC: 204920934; VAT number: BG204920934, and correspondence address: Sofia, p.k. 1517, "Botevgradsko Shose" Blvd. 247.
REGISTRATION
You can order from www.isd-bg.com either as a guest or as a registered user. To register, you must choose a unique username and password, and provide a delivery address, first and last name, email, phone number(s) for contact, and your data will be stored in our system. After successful registration and saving your data in the system, you will have the opportunity to change the delivery address and your personal information, as well as specify a representative who will accept the order, if necessary. By checking the "I agree with the Terms and Conditions" box, you make an electronic statement in accordance with the Electronic Documents and Electronic Signature Law, confirming that you are familiar with and accept these terms.
CONFIDENTIALITY OF DATA
The personal data you provide to www.isd-bg.com will be used solely for the purpose of serving you as a customer – for processing and delivering the order, establishing contact with you, and providing information in the form of a newsletter (you can cancel the subscription at any time). www.isd-bg.com guarantees that your personal data will not be provided to third parties or used for purposes other than the ones stated above.
ORDER
You can place an order from www.isd-bg.com 24 hours a day, including on Saturdays, Sundays, and public holidays. When finalizing your order, you will have the opportunity to review the products you have selected as well as delivery information and contact details – and make corrections if necessary. You will be notified via email about the receipt, confirmation, and shipment of your order. Orders placed during public holidays, including Saturdays and Sundays, will be processed on the first working day – you will also receive an email confirming and shipping your order. At any time, you can check the status of your order in your profile at www.isd-bg.com.
ORDER PRICE
The total amount due represents the sum of all individual products you have ordered, plus the delivery cost. All items include VAT. Delivery is at the customer's expense.
PROMOTIONAL PRODUCTS PUBLISHED ON www.isd-bg.com
All promotional products on the online store www.isd-bg.com are valid only for orders placed online (from a distance). Prices in the physical store of ISD BG Ltd. at Sofia 1517, Botevgradsko Shose Blvd. 247 may differ from the promotional prices of the online store. Please familiarize yourself with the terms of the promotional campaign "Pre-Christmas Frenzy 5 in ISD BG", which can be read HERE >>>
ISSUES WITH ORDER FULFILLMENT
Possible issues with the order fulfillment:
1. One or more of the ordered items are unavailable; under such circumstances, a representative of www.isd-bg.com will contact you as soon as possible;
2. The delivery/payment address is incomplete or incorrect;
3. Unsuccessful payment, in case of choosing bank transfer for the transaction;
4. Incorrect phone number for contacting the customer;
* If you have any questions regarding your order, you can contact us every working day from 09:00 to 17:30.
If issues arise during delivery due to www.isd-bg.com, we are responsible for all additional costs incurred. The customer covers any additional costs if they are responsible for them.
PAYMENT METHODS
1. Cash on delivery (pay the full amount to the courier upon receipt of the order);
2. Bank transfer – payment by bank transfer to the www.isd-bg.com account provided on the website; no payment to the courier upon receipt of the goods;
3. Payment via virtual POS with debit/credit card;
4. Payment in installments with consumer goods credit from TBI.
ORDER CANCELLATION
According to the provisions of Article 55 of the Consumer Protection Act, the consumer has the right to return the purchased item within 14 calendar days from the date of purchase. For this purpose, the item must be in its original packaging, without signs of use or damage to the commercial appearance of the item + the receipt and any gifts sent.
In case of a cancelled order, the refund for amounts paid by debit/credit card will be made to the account from which the payment was made.
All courier services for returning the package are at the expense of the customer.
Returns/Exchanges in-store for items purchased online are available on working days from Monday to Friday from 09:00 to 17:00 hours.
The cancellation form can be downloaded from HERE >>>>>>
You can also fill out the online return form HERE >>>
DISPUTES AND COMPLAINTS
For any questions not settled in these Terms and Conditions and additional inquiries, you can contact our representative at the specified email/phone number.
If disputes arise, the Administrator will mediate between the Seller and the Consumer for resolution in a direct and amicable manner, and if all options are exhausted, disputes will be resolved by the competent court or an alternative dispute resolution body. The body for alternative dispute resolution within the meaning of Article 181n of the Consumer Protection Act is the arbitration committees at the Consumer Protection Commission.
In case of a dispute related to online sales, the consumer can use the online dispute resolution platform (the European Commission's platform for resolving disputes between online traders and consumers) available at: ec.europa.eu/consumers/odr/main
PRIVACY POLICY AND PERSONAL DATA PROTECTION
We want you to feel safe and comfortable when accessing isd-bg.com. Protecting your privacy is a high priority for us because we consider personal data protection a fundamental principle for providing high-quality products, services, and information. The following questions and answers regarding personal data protection aim to inform you about the process of collecting, using, and transferring personal data through our Site.
Information regarding the Data Controller:
"ISD BG" Ltd., registered under the Commercial Law of the Republic of Bulgaria, with its seat at Sofia, "Dejan Belishki" Street 54, registered in the Commercial Register with UIC 204920934, with VAT number BG204920934, contact phone: 0885 042084, email: office@isd-bg.com.
Information regarding the competent supervisory authority:
Commission for Personal Data Protection, seat and management address: Sofia 1592, "Prof. Tsvetan Lazarov" Blvd. No. 2, contact phone: 02 915 3 518; email: kzld@government.bg, kzld@cpdp.bg, website: www.cpdp.bg
What are personal data?
Personal data is any information